Juan Santos

Document — Résumé / 01·04
Updated · May 2026
bcuzimjohn.com
Operations & Progress Coordinator — bilingual, remote-ready, versatile problem solver.
juan@bcuzimjohn.com / in/juandsantos / San Antonio, TX
01 / Summary

The full picture.

Bilingual operations professional with 6+ years across 5 industries — education, pharmaceuticals, manufacturing, retail, and marketing — building systems where none existed and scaling them. Currently managing eight simultaneous operational mandates at a charter school — the only bilingual staff member, the operations backbone, and the person who solves problems when systems break. Track record of being promoted, expanded, and trusted with more responsibility. Self-taught designer and developer who has shipped production websites for real businesses. Seeking a remote leadership-track role where I can grow operations and eventually own a piece of what I build.
02 / Expertise

What I deliver.

Operations
Program coordination, scheduling, transportation logistics, facilities planning, crisis response, inventory control
Data & Systems
Airtable architecture, Ascender (SIS), database design, data analytics, reporting, process automation
Leadership
Team coordination, stakeholder relations, budget management, cross-functional alignment, parent/vendor liaison
Creative
Graphic design, brand identity, promotional materials, social media strategy, internal communications, event coordination
Technical
Systems administration, IT support, network troubleshooting, hardware/security systems, end-user training
Language
Native bilingual (Spanish/English), instruction (3 levels), translation, interpretation, cross-cultural communication
Web & Code
HTML, CSS, JavaScript (self-taught, production-deployed), Cloudflare Workers, responsive design, SEO
Compliance
Corporate regulatory protocols (pharma-adjacent), student data privacy, educational records, brand compliance
03 / Experience

Where I've built things.

7 Roles · 6+ Years
Aug 2025 — Present
San Antonio, TX · On-Site
Operations SIS Teaching Bilingual

Administrative Progress Coordinator

El Paso Education Initiative / Da Vinci San Antonio Campus
Single point of operations for a Pre-K–12 charter campus. Eight overlapping mandates. One person. Every day.
  • Manage AM and PM transportation — coordinate bus routes daily, own driver scheduling, route optimization, safety compliance, and communication with 200+ families
  • Manage Ascender student information system across all grades for scheduling, enrollment, attendance tracking, and academic records management
  • Teach 3 concurrent sections of Spanish (levels I, II, III) — stepped in mid-year when administrative decision removed prior instructor from teaching duties
  • Serve as campus's sole fluent Spanish speaker; first point of contact for all Spanish-speaking families, providing interpretation and cultural liaison for parent communications
  • Lead Integrated Pest Management (IPM) program oversight, compliance tracking, and coordination with external service providers
  • Provide first-line IT support, manage campus access systems, oversee emergency protocols, and maintain safety & security infrastructure
  • Own athletic uniform purchasing, distribution, inventory control, and ongoing coordination with student families
  • Serve as principal's operational right hand — handle administrative overflow, resolve scheduling conflicts, manage daily crises, and provide strategic problem-solving support

Juan Santos — continued.

juan@bcuzimjohn.com
bcuzimjohn.com
03 / Experience (cont.)

Earlier chapters.

Nov 2022 — Jul 2023
El Paso, TX · Corporate
Corporate Pharma GxP

Communications Specialist

Becton Dickinson / Global Pharmaceutical Manufacturer
Managed internal communications and employee engagement for a regulated global manufacturer — content, design, and corporate-visibility initiatives.
  • Produced social media content, promotional design, and employee-engagement coverage for internal channels surfaced to corporate headquarters
  • Documented site-level initiatives including fitness programming, meal service offerings, recognition events, and seasonal activations
  • Operated under regulated corporate GxP protocols (controlled date formats, document handling, no-pencil policies) — gained first-hand familiarity with pharma compliance culture
  • Coordinated cross-functionally with HR, site leadership, and corporate communications teams on messaging alignment
Sept 2022 — Aug 2025
El Paso → San Antonio · Remote
Airtable Database Remote

Database Developer & Program Coordinator

El Paso Education Initiative
I overheard a planning meeting where leadership estimated a two-year build. I mentioned Airtable. Two weeks later, I was hired to do it in months.
  • Designed custom Airtable database architecture capturing program participation, session attendance, and outcome metrics for the tutoring department
  • Built disaggregation and reporting infrastructure used for internal performance review and state/federal program compliance reporting
  • Maintained system reliability and continued development while working remotely after relocating from El Paso to San Antonio
  • Trained tutoring staff and program directors on data entry conventions, system navigation, and report generation
  • Supported operational launch of organization's new San Antonio campus from out-of-state, ensuring systems were ready before first day

Juan Santos — continued.

juan@bcuzimjohn.com
bcuzimjohn.com
03 / Experience (cont.)

Foundational chapters.

Feb 2022 — Aug 2022
On-Site
CS Ops

Customer Service & Operations

Humble Donut Co.
Front-of-house operations and team support in a fast-paced retail food environment.
  • Managed daily customer service, production support, and small-team coordination during high-volume periods
  • Supported inventory, shop logistics, and day-to-day retail operations
Feb 2020 — Aug 2023
Cd. Juárez, MX · Seasonal
Retail Mktg Brand Design

Marketing Manager

Levi's Store / Ciudad Juárez, Mexico
Owned in-store retail marketing and the complete location relaunch for an international apparel brand under strict corporate guidelines.
  • Led full retail location relaunch — coordinated installation of 4×4 TV video matrix and complete store remodel execution
  • Designed and produced promotional graphics, in-store banners, point-of-sale signage, and discount collateral to Levi's brand standard
  • Managed Instagram and Facebook content calendars; produced weekly posts tied to sale programming, seasonal launches, and promotional campaigns
  • Coordinated visual merchandising updates and in-store photography to maintain brand consistency across all customer touchpoints
Apr — Dec 2019
El Paso, TX · Internship
Events Branding

Special Projects

Local Marketing Agency / Promoted from Intern
Hired as intern, elevated to lead end-to-end execution of a major drive-in movie theater event production.
  • Owned planning, vendor coordination, branding, and on-the-day execution of a major event
  • Contributed to client branding work and logo development across the agency's small-business roster
Apr 2018 — May 2023
El Paso, TX · Seasonal
IT SysAdmin

Systems Programmer & IT Support

Santos Manufacturing Corp. / Precision Manufacturing
Five years of hands-on IT and operational technology infrastructure for a family-owned precision manufacturing operation.
  • Configured and maintained workstation fleet across shop floor and office operations
  • Installed and serviced camera surveillance and alarm security infrastructure
  • Provided end-user IT support, hardware troubleshooting, and lifecycle management

Juan Santos — final page.

juan@bcuzimjohn.com
bcuzimjohn.com
04 / Education

Continuing growth.

In Progress
San Antonio, TX

M.B.A. — Master of Business Administration

University of Texas at San Antonio · Target 2027
Pursuing graduate-level business administration with focus on operations management and entrepreneurship. Previous: B.B.A. in Business Administration, minor in Marketing. Continuing studies while managing full-time operations role.

05 / Languages Fluent & native.

Spanish Native · Professional
English Native · Professional

06 / Tools Production toolkit.

Data & Ops
Airtable, Ascender SIS, Microsoft 365, Google Workspace
Design
Adobe Creative Cloud, Figma, Canva, brand systems
Web & Code
HTML / CSS / JavaScript, Cloudflare Workers, Wrangler, responsive design
Systems
macOS, Windows, Linux, SolidWorks (basic), networking
"I don't know how to coast. More is the minimum."
Juan Santos
San Antonio, TX
juan@bcuzimjohn.com